How to do Software Product Management | Software | Computers

Computers run the civilized world, software organizes them. With the never ending need for organization in this wild computing age, we at Enaviya tame computers with our software.

Many customers most vivid experiences with a product or a company come from their interaction with Technical Support. Make your customer's experience memorable – in a good way.

Software Product Management is very tough compare to other things because, if one company created any kind of software for another company, after handed over the project or software it might corrupt, this may happen by Mother Company (who developed the product) or the user by lack of knowledge. But Mother Company (who developed the product) should take care and they should rectify it.

In many cases Mother Company has return money to the client just because of the user mistakes and user having rights to put a case against the Mother Company who developed the product, yes of course it is there in all products but when it comes to software product the loss of data will be more compare to other products, some time the user company may collect more money in the form of fine, saying we lost lots of data.

Product Support is an often under-appreciated aspect of software product management that often serves as the link between support and the rest of the product development lifecycle. Support is more than call centers checking to see that the customer in fact installed the software. This is the best place to get feedback on the quality of the products that you deliver and an opportunity to learn about the features and functionality that customers are looking for. It's important that you select a partner that fully understands your market and your product on a technical level to turn information into valuable insight and understands the implication of each customer interaction to the rest of the product development lifecycle. That's why you need a partner like Enaviya. However, in order to avoid cannibalizing their existing offerings and still transition to SaaS, ISVs have to solve an array of technological and business challenges.

Enaviya’s approach utilizes 3-level line of support to expedite problem resolution; ensuring appropriate levels of support are leveraged at each phase of the process.

Analyze, sales feedback, marketing and developments are the primary responsible of software product management.

Level 1: End-User Support Agents – our experienced product customer service agents assist customers at the 1st level of problem resolution. This includes problem isolation, basic troubleshooting, incident management, non complex incident resolution and id/password reset.

Level 2: Technical Product Support Agents - specialists skilled in product interoperability perform complex incident replication and problem resolution. This includes environment management, knowledge management, problem management, functionality testing, release & implementation consulting and report generation

Level 3: Deep Product Support Agents - senior customer service agents with deep product knowledge perform detailed technical consulting to resolve client problems. This includes complex problem management, knowledge management, product engineering sustenance and bug fixing, release management, escalation management, service level management, customer management, and support project/program management to include training.

Enaviya provides Spend Management, Expense Reporting Software and Travel Management Company India

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